These Terms of Use ("Terms" or "Agreement") govern your access to and use of the MyQA website (the "Site"). The Site is owned and operated by the business responsible for providing the Site ("MyQA", "the operator", "we", "us", or "our").
By accessing, browsing, or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Site.
Headings are provided for convenience only and do not affect the interpretation of these Terms.
1.1. The Site is operated for the purpose of providing information relating to adult social care quality assurance and enabling the purchase of products and services.
1.2. These Terms apply to your use of the Site, all purchases made through or in connection with the Site, and the relationship between visitors, customers, and the operator.
1.3. By using the Site, you agree to be bound by these Terms.
1.4. Any purchases and any account access (where offered) are personal to you and non-transferable unless expressly agreed in writing by the operator.
2.1. The Site may provide information, contact forms, purchasing options, and access to products, digital content, and/or services (collectively, "Products").
2.2. Information may be collected automatically or voluntarily when you interact with the Site, as described in the Privacy Policy available on the Site.
3.1. If registration or account creation is required to access certain Products or services, you must provide accurate, current, and complete information and keep it updated.
3.2. Registration is optional unless it is specifically required for a particular Product or service.
4.1. We may update, modify, suspend, or discontinue the Site or any part of it at any time, with or without notice.
4.2. Certain services offered through the Site may depend on third-party providers. We are not responsible for the performance, reliability, availability, or acts/omissions of any third-party service provider.
4.3. Access to digital Products may require internet connectivity, compatible devices, and applicable software. Access to physical goods depends on shipping conditions. These factors are outside our control.
4.4. We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control.
4.5. Technical issues may occur. To the fullest extent permitted by law, we are not responsible for losses resulting from such issues.
4.6. The Site and all Products are provided "as is" and "as available", without warranties of any kind, except to the extent warranties cannot be excluded under applicable law.
4.7. To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, exemplary, or consequential damages arising from or related to the use of the Site or Products.
5.1. All content on the Site, including text, graphics, images, audio, video, design elements, software, and other materials, is owned by or licensed to the operator and is protected by applicable intellectual property laws.
5.2. You must not copy, reproduce, distribute, publish, modify, transmit, or create derivative works from any content on the Site without our prior written permission, except as permitted by applicable law.
5.3. Unauthorised use may result in legal action.
6.1. The Site and/or Products may include general information, templates, tools, and educational materials relating to adult social care quality assurance, compliance, governance, auditing, and related operational topics.
6.2. Any information provided on the Site or in the Products is for general informational purposes only and does not constitute legal advice, regulatory advice, clinical advice, safeguarding advice, or any other professional advice.
6.3. You are responsible for obtaining appropriate independent professional guidance for your specific circumstances, including where statutory, regulatory, contractual, or clinical obligations apply.
6.4. We are not responsible for decisions, actions, or outcomes resulting from reliance on content found on the Site or in the Products.
7.1. To the fullest extent permitted by law, we are not liable for:
7.2. Where liability is established in connection with a purchased Product, and to the fullest extent permitted by law, our total aggregate liability in respect of that Product shall not exceed the amount paid by you for that specific Product.
7.3. Where a separate service agreement is supplied to you and accepted by you in relation to a purchased service, that service agreement will apply in addition to these Terms. If there is a direct conflict between these Terms and the service agreement regarding the service, the service agreement will prevail to the extent of the conflict.
8.1. The Site may include external links, embedded content, analytics tools, marketing technologies, or payment processors.
8.2. We are not responsible for third-party content, performance, accessibility, privacy practices, or security.
8.3. Use of third-party services is at your own risk and may be subject to the third party's own terms and policies.
9.1. If you create an account, you must maintain the confidentiality of your login credentials and are responsible for all activity under your account.
9.2. Any unauthorised access or suspected breach must be reported to us promptly using the contact details on the Site.
9.3. We may suspend or terminate account access where we reasonably suspect misuse, fraud, security issues, or violations of these Terms.
10.1. We are not responsible for delays or failures caused by events beyond our reasonable control, including (without limitation) natural disasters, war, terrorism, labour disputes, government actions, network outages, third-party service failures, or emergencies.
(Applies to physical goods, digital products, and services)
11.1. Purchases made through or related to the Site may include physical goods, digital products, online content, subscriptions, or services.
11.2. Prices displayed on the Site include applicable taxes unless stated otherwise.
11.3. Prices, Products, and offerings may change without prior notice.
11.4. Payment may be processed on the Site or via external systems. You must provide accurate billing and contact information and ensure you are authorised to use the payment method provided.
11.5. Delivery:
11.6. Risk of loss for physical goods transfers to you once the item is handed to the shipping provider, unless otherwise required by applicable law.
11.7. If a Product becomes unavailable after purchase, you will be notified and, where required by law, you will be offered a refund or an alternative.
12.1. Cancellations, returns, and refunds are handled in accordance with applicable consumer protection laws. Nothing in these Terms excludes or limits any rights you may have that cannot be excluded or limited under applicable law.
12.2. Where no specific legal requirements apply, the following general terms apply:
Digital Products
Cancellation is allowed within 14 days only if the digital product has not been accessed, downloaded, streamed, or otherwise used, and to the extent permitted by law.
Physical Goods (No Refund Policy)
All sales of physical goods are final. We do not offer returns or refunds for physical goods, except where required by applicable law.
If a physical good is defective, damaged in transit, incorrect, or otherwise not as described, you must notify us promptly using the contact details on the Site. Where required by law, we will repair, replace, or refund the item (as applicable).
Services
Cancellation is allowed within 14 days unless the service has already begun or been completed, and subject to any separate service agreement you have accepted.
12.3. Where a refund is due, it will be issued using the original payment method unless otherwise required by law.
You agree to:
We may suspend or terminate access to the Site, restrict access to Products, and/or cancel orders where we reasonably believe that:
These Terms are governed by the laws applicable in the jurisdiction where the operator is based, unless otherwise required by applicable law.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, unless otherwise required by applicable law.
16.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
16.2. We may assign or transfer our rights and obligations under these Terms to a third party, to the extent permitted by law.
16.3. These Terms, together with any policies expressly referenced (including the Privacy Policy) and any applicable service agreement, constitute the entire agreement governing your use of the Site and purchases made through it.
16.4. For enquiries, please use the contact details provided on the Site's contact page.